Refund & Returns Policy

1. Introduction

At Kimchibari, customer satisfaction matters to us. As our items are perishable food products, certain limitations apply to returns and refunds.

2. Eligibility for Refunds & Returns

• Returns are generally not accepted once food items are delivered.
• Refunds or replacements are considered only if:
  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product was spoiled at the time of delivery.

3. Time Frame for Claims

• Contact us within 24 hours of receiving the order to be eligible for a refund or replacement.
• Provide clear photo/video evidence of the issue.

4. Process for Refunds/Replacements

1. Reach us via phone (01711-542638) or email (kimchibari@gmail.com) within 24 hours.
2. Share order ID, delivery time, and supporting photos/videos.
3. Our team will review and respond with the outcome.
4. If approved, we will either:
   • Send a free replacement, or
   • Issue a refund via your original payment method.

5. Non‑Refundable Items

• Items not reported within the 24‑hour window after delivery.
• Issues caused by improper storage or handling (e.g., not refrigerating).
• Discounted or promotional items.

6. Mode of Refund

• Refunds are processed through the original payment method (card/mobile banking).
• For Cash on Delivery orders, refunds are issued via mobile banking (bKash/Nagad/others) within 5–7 working days after approval.

7. Product Quality & Storage

• We prepare products with quality ingredients under hygienic conditions.
• Always check the label for ingredients and allergens before consumption.
• Store products as instructed; failure to follow storage guidance voids eligibility.

8. Shipping & Delivery Issues

• We deliver across Bangladesh from Asulia, Savar, Bara Asulia.
• Typical delivery time is 2–5 business days, subject to location and courier conditions.
• Delays caused by couriers, traffic, weather, or strikes are beyond our control.

9. Changes to This Policy

We may update this Refund & Returns Policy periodically. Continued use of our services indicates acceptance of the revised terms. See the Effective date above for the latest update.

10. Contact

Business

Kimchibari

Address

Asulia, Savar, Bara Asulia, Bangladesh

Phone

01711-542638

Email

kimchibari@gmail.com